Support Engineer - Packet Core Global Engineering

到岗时间：1个月之内 职责描述： Job summary Packet Core Global Engineering is looking for a Support Engineer that will provide technical service an d support to our global customers. In this role you will troubleshoot an d resolve problems to stabilize an d optimize customer networks. You will configure an d integrate different nodes an d solutions in some important customer projects. You need to interact with RD local technical staff peer support engineers service engineers sales groups etc. to move things forward. The role requires you to have good skills both in technology an d communication etc. an d can work independently with pressure. Position responsibilities: Work on Customer Service Request （CSR） to solve customer problems from their networks with quality an d efficiency Cooperate with global HUBs to secure emergency an d follow-the-sun cases Work on PDU product release projects Communicate with people from Customer Units to proceed with their requests Communicate with Product Development to make sure the product implementationcorrection will fulfill the requirement an d contribute to product quality Work on customer projects on-site Ｏr remotely to help region success. 任职要求： Qualifications: 2 years experience with bachelors degree Ｏr above in Computer Science Telecommunication Information Technology an d Electronics Open mind positive attitude towards problems an d people. Willing to take challenges Good communication with fluent in English both in written an d verbal Interested in improving ways of working an d innovation Good knowledge in GPRS WCDMA an d EPC systems Good knowledge in Linux an d Unix Good knowledge in routers an d switches Knowledge in IMS Radio is a plus Knowledge in Cloud infrastructurecontainer is a plus Software development knowledge is a plus 23 years working experiences in EPC area as designer tester supporter system integrator is preferred.