OverviewThis position is TE central point of contact for all daily operational requirements from inquiry an d pre order needs through all post order activities. Key performance an d responsibilities are to achieve the goal for customer satisfaction improvements including delivery management, billing management an d satisfaction management.ResponsibilitiesDelivery Management· Forecast monitoring an d management,· On-going Backlog management· Scorecard coordination within the Sales an d Functional customer Team membersBilling Generation· Proactive Billing Management process· Pricing - Contract expiration management an d quote follow up.· Credit Management - Work with Customer, sales an d A/R on overdue payment an d invoice issue management.Satisfaction Management· NPS/Customer Service Transactional Survey Improvement Process: Identify an d drive corrective actions to recurring issues to create sustainable improvement. Create awareness an d acＣountability to other functions based on VOC· Quality/Complaint Awareness: Act as focal point for sharing an d communicating quality status.· Communication: Establish an d maintain regular performance review meetings with sales team an d other relevant functions· Coordinate major satisfaction activities with the Customer Care professionals assigned to the same Customers in the same region an d outside the regionQualifications· Bachelor’s Degree in related field with 3 years experience· Demonstrated, excellent communicator （verbal, written, spoken） with exceptional listening skills· Demonstrated ability to take ownership of, an d maintain progress on, multiple tasks· Demonstrated adaptability to changing priorities, strategies an d business conditions· Demonstrated ability to thrive in a self managed environment that encourages decision making while influencing participation an d innovation within the team· Advanced knowledge of Microsoft Office Suite· Working knowledge of SAP preferred