Responsibilities: The role of Customer services specialist is to handle customer requests an d answer inquire about all commercial inquiry promote an d respond to question about Festo products an d services with the objective to maximize customer satisfaction an d revenue. Prepare quotations for standard items Deal with customer queries relating to deliveries price an d product information Coordinate the resolution of customer complaints by bringing the complaints back to the relevant department an d following up on corrective actions to customers （including return refund replacement customer claims） in order to ensure customer satisfaction with services Work with Sales to establish an d maintain customer business relationships including communicating with customers via telephone email an d fax; work to gain knowledge of acＣount requirementsspecial situations an d apply to customer requirements; develop s kills an d knowledge to better solve customer issues; arrange samplecatalogue an d technical information for customers upon Salesrequest; participate in customer visits to TE facilities an d customer locations; an d represents the customers point of view during internal decision making process in order to build good relationship with customers an d effectively resolve customer issues. Requirements: Bachelor Ｏr above （Business Administration. mechanical electrical Ｏr electronic Engineer ） 3-5 Years working experience in related area Specific training in the area of SAP ERP call handling skill Language Skills: Chinese Fluency in English an d local language verbal an d written considered a plus Computer Skills: MS Office PPT SAP Soft communication skill