You enjoy technology an d thrive on supporting our customers. You are quick to adapt an d be agile in fielding various requests from end-user workstation issues to server grade hardware problems. Collaborating with team members to improve efficiency through our response times, processes, an d project fullfilments is what you consider valuable within IT. You are detailed oriented an d are able to remain calm in dealing with stressful situations. You are the tip of the spear in the upkeep of our datacenter an d support of our customers.

Key objectives

● Support employees in troubleshooting hardware an d software issues

● Responsible over equipment deployment to users

● Basic acＣount management associated with user access an d permissions

● Maintain, install an d troubleshoot hardware an d software

● Work with vendors to related to hardware repairs an d procurement

● Deployment an d maintenance of servers, networking, technical infrastructure

● Maintain asset inventory for hardware an d software licenses

● Responsible over imaging workstations an d servers

Required Qualifications

● 2 years of IT service experience

● User support experience dealing with hardware an d software

● Technical experience with cabling, power, servers, low level networking

● Ability to prioritize, plan an d complete assignments within deadlines

● Ability to read, write an d speak in English.

● Strong understanding of Windows an d Linux operating systems